Target and my new breast pump

So I ordered the Medela Pump In Style from Target on Sat, Nov. 17, and requested 3 to 5 business days' delivery, and today, the 29th, it still hasn't arrived. Yesterday I tracked the package with UPS and it had been delivered, it said. To somewhere in Ohio. Awesome. I called Target and a guy on the 800-# told me that I needed to call back, that their computers were down.

I said, "My package hasn't been delivered in 11 days, and I'm annoyed and can YOU call me back?"

He: "We can't record the call because our computers are down, so I wouldn't have any way to write down your phone number."

Me: "Do you know how to use a fucking pencil?"

He: "Ma'am, please don't use..."

Me: Hangup.

Poor guy, I know I was venting and it wasn't his fault. Later, I called back and thankfully got a different phone rep, who checked into the order and apologized and said she is sending out a new breast pump, 2-day delivery at no cost to me. So Target's in my good graces again. Or, they will be once the pump arrives...